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Release date: 2013-01-28
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[Archived] City of Alexandria Launches Call.Click.Connect.

New Customer Service Initiative Places “Your Government @ Your Fingertips”

On January 28, the City of Alexandria launched Call.Click.Connect., a new customer service initiative that combines people, processes and technology to deliver information, services and solutions to the public through a centralized, streamlined process. At the heart of the initiative is an online system for entering, tracking, and resolving service requests, designed to help the City respond more efficiently to requests from residents and the public.

 

Users can call 703.746.HELP (4357), or click the Web portal on alexandriava.gov to easily access information and connect with their City government.

 

Call.Click.Connect. places City government “at your fingertips” through multiple features, including:

 

 

“Excellence in service is one of the City’s guiding principles,” said City Manager Rashad M. Young. “Call.Click.Connect. exemplifies our pledge to ensure our accountability and transparency, and deliver exceptional services that enrich the quality of life for everyone in Alexandria.”

 

For more information, visit the Call.Click.Connect. page on alexandriava.gov, or call the City’s Contact Center at 704.746.HELP.

 

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